At Florist Coulsdon, we pride ourselves on delivering only the finest and freshest flowers to our valued customers across Coulsdon and the surrounding area. We know how important it is for your floral arrangements to arrive looking vibrant and beautiful, whether they are for your home, business, or a special occasion. As a trusted local Coulsdon florist, we stand behind our Fresh Flowers Guarantee for every order.
Every bouquet and arrangement from Florist Coulsdon is hand-prepared on the day of delivery to ensure optimum freshness. We guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided the recommended care instructions included with your order are followed. Should you feel that your flowers have not met these freshness standards, please contact us within this five-day window so we can resolve the issue promptly.
Your satisfaction is our priority. If your flowers or plants arrive damaged or not as described, please notify us as soon as possible on the day of delivery. To help us assess the issue, we may request photographs of the damaged item. Once we have verified the problem, we will offer a suitable resolution that may include a replacement, a partial refund, or a full refund depending on the extent of the damage and your preference.
If there is an issue with your floral order that meets our returns criteria—such as unsatisfactory freshness or damage on arrival—Florist Coulsdon offers flexible solutions to ensure your satisfaction. You can choose from the following options, depending on the situation:
Please contact us within five days of receiving your flowers to be eligible for refunds or replacements. Requests made outside of this period may not be eligible, unless exceptional circumstances apply.
Florist Coulsdon values every customer and is dedicated to resolving any issues promptly and courteously. If you wish to make a complaint about your order or our service, please get in touch with our customer care team as soon as possible, providing details about your order and the nature of your complaint. Our team will investigate your case thoroughly and respond within two working days. If further investigation is needed, we will keep you updated throughout the process until a resolution is reached.
As a well-established florist in Coulsdon, we are proud to serve local homes, businesses, and the wider community with dependable, high-quality floral services. Our reputation is built on trust, care, and a commitment to customer satisfaction. Thank you for choosing Florist Coulsdon—we’re here to ensure every floral delivery meets or exceeds your expectations.
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