Welcome to Florist Coulsdon’s online store. These Terms & Conditions govern your use of our website and the services we offer, including online flower delivery throughout Coulsdon and the surrounding areas. These terms are designed to clarify our mutual expectations regarding orders, payments, deliveries, cancellations, liabilities, and other key aspects of your experience. By placing an order with Florist Coulsdon, you indicate your acceptance of these Terms & Conditions. Please read them carefully before placing an order.
These Terms & Conditions apply to all customers who place orders through the Florist Coulsdon website or related digital platforms. Whether you are located in Coulsdon or the nearby areas, our flower delivery and all related services are subject to the terms outlined below. Where discrepancies arise, these Terms & Conditions shall prevail unless otherwise agreed upon in writing by Florist Coulsdon.
Placing an Order: To order flowers and related products for delivery in Coulsdon and surrounding areas, simply browse our online store, make your selection, and follow the checkout instructions. You will need to provide accurate and complete information, including your contact details, recipient information, preferred delivery date, and address. Please review all details carefully to avoid delivery delays or complications.
Order Confirmation: After placing your order, you will receive an order confirmation notification summarising your purchase. This confirmation does not constitute our acceptance of your order, but serves as acknowledgment of your request. Acceptance of your order, and the commencement of our contractual obligation, will only occur once payment has been processed and we have confirmed your delivery via notification.
Availability of Products: All flower arrangements, bouquets, and other products are subject to availability. In the unlikely event that a specific product or flower variety is unavailable due to seasonal or supply constraints, we reserve the right to substitute with a similar item of equal or greater value, ensuring overall style and quality remain consistent. We will endeavour to inform you of significant substitutions or changes to your order where practicable.
Accepted Methods: We accept a range of secure online payment options as displayed during checkout. These may include major debit and credit cards, and other trusted payment providers. All payments are processed in British Pounds Sterling (GBP).
Payment Authorisation: Full payment is required at the time of ordering. Orders will not be dispatched for delivery until payment is received in full. If payment cannot be authorised or is delayed for any reason, we reserve the right to cancel the order or postpone delivery until payment is resolved.
Pricing: All prices are clearly displayed on our website. Prices may occasionally change due to market fluctuations, seasonal variations, or special offers, but the price you agree to at the time of order is the price you will pay. Delivery charges, where applicable, are clearly indicated prior to checkout and form part of your total bill.
Delivery Areas: We provide online flower delivery throughout Coulsdon and surrounding areas. At checkout, you must provide a valid delivery address within our service area. If you are unsure whether your location is covered, please refer to the delivery area information provided on our website.
Delivery Times: While we strive to meet your preferred delivery date and time, these are not guaranteed. External factors such as weather, traffic, and supplier availability may occasionally impact delivery schedules. You will be notified of any significant delays whenever possible.
Unsuccessful Deliveries: If the recipient is unavailable at the time of delivery, our driver may attempt delivery to a nearby neighbour or safe place and leave a delivery note. In cases where neither is possible, we will contact you using the provided details to arrange re-delivery or collection. Additional charges may apply for re-delivery. We are not liable for failed deliveries due to inaccurate or incomplete delivery information provided at the time of order.
Recipient Instructions: Please ensure that any special instructions for delivery are clearly stated when you place your order. While we will endeavour to comply with your wishes, we cannot guarantee all specific delivery requests.
Customer Cancellations: If you wish to cancel or modify an order, please notify us as soon as possible. Cancellations or substantive changes can only be accepted up to 24 hours before the scheduled delivery date. Requests received after this period may be subject to partial or full charges, particularly in cases where perishable flowers have already been procured or arrangements completed.
How to Cancel: To cancel or amend your order, you must contact us directly with your order reference number and full details. Only cancellations or modifications authorised by Florist Coulsdon staff will be confirmed as accepted.
Florist Cancellations: We reserve the right to cancel your order if payment is not processed; if you provide incomplete, inaccurate, or misleading information; or if we are unable to fulfil your order due to factors beyond our reasonable control. In these instances, you will be notified promptly and a full refund will be processed where applicable.
Perishable Goods: Due to the perishable nature of flowers, we are not able to accept returns for unwanted items. If you are dissatisfied with the quality or condition of your flowers, please contact us within 24 hours of receipt with photographic evidence where possible. After assessment, we may offer a replacement or refund at our discretion.
Non-Perishable Items: For non-perishable products (e.g., vases, gifts), you may request a return and refund within 14 days of delivery, provided the goods are returned unused, in original packaging, and in saleable condition. Return postage is the customer’s responsibility unless the item is faulty or supplied in error.
Refund Process: Once approved, refunds will be issued to the original payment method within 7 working days. Please allow for your bank or provider’s processing times.
General Liability: Florist Coulsdon’s liability for any claim arising out of or in connection with your use of our online store or order of goods is strictly limited to the purchase price of the products you have bought. We shall not be liable for any indirect, incidental, or consequential loss or damage, whether arising in contract, tort, or otherwise.
Quality & Descriptions: We strive to represent our products as accurately as possible. However, flowers and plants are natural, and variations in colour, size, and appearance may occur. All product images and descriptions are for illustrative purposes. Product substitutions may arise due to seasonal or supply limitations; such substitutions will meet the same value and aesthetic as the original selection.
Force Majeure: We are not responsible for delays or failure to perform any obligation under these Terms & Conditions caused by events outside our reasonable control, including (but not limited to) natural disasters, adverse weather, strikes, or disruptions in supplier availability.
Information Accuracy: You are responsible for ensuring all recipient and order details are correct. Florist Coulsdon cannot be held responsible for delays or failed deliveries due to inaccurate information provided at checkout.
Use of Online Store: The website and its content are provided for personal and non-commercial use only. Any misuse, fraudulent activity, or attempts to cause harm to the website or associated services may result in cancellation of orders and reporting to relevant authorities.
Florist Coulsdon is committed to protecting your privacy. Information collected during the order process is used solely for the purpose of fulfilling your order and providing customer support. Personal data will not be shared with unrelated third parties unless required by law or required for the fulfilment of your order (e.g., to delivery providers). Full details can be found in our Privacy Policy.
All content, imagery, and materials on Florist Coulsdon’s website are the intellectual property of Florist Coulsdon and may not be used, reproduced, or distributed without explicit permission.
These Terms & Conditions and any contracts or disputes arising from your use of our online store or services shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions at any time to reflect changes in legal, operational, or business requirements. Updated terms will be posted directly on our website, with the date of the most recent update indicated. Your continued use of our site and services implies acceptance of any future changes. We recommend reviewing these Terms & Conditions periodically.
If you have any questions or need support relating to these Terms & Conditions, orders, deliveries, or refunds, please refer to our Contact page for options to get in touch. We welcome your feedback and are committed to ensuring your satisfaction when shopping online with Florist Coulsdon.
These Terms & Conditions provide clarity and security for both Florist Coulsdon and our valued customers. We look forward to serving you with fresh flowers and prompt delivery in Coulsdon and the surrounding areas. Thank you for choosing Florist Coulsdon for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 30 Chipstead Valley Rd, Coulsdon, CR5 2RA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Coulsdon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Coulsdon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
